Return and Refund Policy

Thank you for shopping at Saunders Farm. We appreciate your business and want to ensure you have a transparent shopping experience.
Because we sell live seeds and gardening products, our return policy is tailored to the nature of our items. Please read our guidelines below regarding returns, refunds, and replacements within South Africa.

Seed & Perishable Items Policy

Due to the biological nature of seeds, we cannot accept returns on seed packets once the packaging has been opened, unsealed, or exposed to elements outside our control. We cannot guarantee success rates due to varying environmental factors, soil conditions, and gardening experience, but we strictly supply high-quality, fresh seeds.
If you believe there is a packaging error or an item was missing from your delivery, please notify us within 7 days of receiving your package.

Damaged or Defective Items

If your order arrives damaged due to courier transit (e.g., crushed boxes, torn seed packets), we will gladly replace the items or issue a refund.

Timeframe: You must notify us within 7 days of delivery.
Proof Required: Please email a photo of the damaged packaging and items to saundersfarmsa@gmail.com or Whatsapp 072 724 2371 along with your Name and Order Number.

Non-Perishable Gardening Goods (When Applicable)

For hard goods, tools, or unopened, sealed items:

You have 14 days from the date of delivery to request a return.
Items must be unused, in their original packaging, and in the same condition that you received them.
Return Shipping Costs: The customer is responsible for paying the courier fees for returning non-perishable items. Delivery fees are non-refundable.

How Refunds Are Processed

Once your return request or proof of damage is received and inspected, we will notify you via email or WhatsApp regarding the approval or rejection of your refund/replacement.

Approved refunds will be processed via your original method of payment (e.g., PayFast, Peach Payments, or EFT) or issued as store credit, depending on your preference.
Please allow 3 to 7 business days for the funds to reflect in your account once processed, depending on South African banking turnaround times.

If you have any questions about our shipping, returns, or refund procedures, please get in touch:

Email: saundersfarmsa@gmail.com
Contact Page: https://saundersfarmsa.com/contact/
WhatApp: 072 724 2371